Your Privacy Matters

This Privacy Policy outlines how the website collects, processes, utilizes, shares, and safeguards your information. It also informs you about how to access and update your information and the options available regarding the use of your information.

Sensitive Personal Data or Information, referred to as “SDPI,” encompasses any personal details such as a) passwords, b) financial information including bank accounts, debit cards, credit cards or any other payment details, c) physical and mental health history, d) sexual orientation, e) medical history, f) biometric data, g) any information related to the aforementioned categories. Any information that is publicly accessible does not fall under the definition of SDPI.

This Privacy Policy pertains to both “online” activities (for instance, web and mobile services, including any websites operated by us or mobile applications, regardless of how they are accessed or utilized, whether through personal computers, mobile devices, or otherwise) and “offline” activities (such as data collection through mail, telephone or in-person interactions) that are owned, operated, provided or made available by the Company. Furthermore, this Privacy Policy is applicable to your use of interactive features or downloads that:

(i) we own or control;

(ii) are accessible through the Services; or

(iii) interact with the Services and include or reference this Privacy Policy.

BY ACCEPTING THE CUSTOMER TERMS AND CONDITIONS, YOU CONSENT TO THE TERMS OF THIS PRIVACY POLICY. We encourage you to review the following information carefully to understand our privacy practices. If you do not agree with this Privacy Policy, please refrain from accepting the Customer Terms of Service or using our Services. This Privacy Policy is incorporated by reference into the Terms of Service.

If you have any inquiries regarding this Privacy Policy, please reach out to us via the email address listed on our website and/or Mobile Application.

INFORMATION THAT WE COLLECT

Information you provide to us: We may request that you provide us with Sensitive Personal Data Information (SPDI). This information may be gathered through various methods and in different locations via the Services, including account registration, forms, contact us forms or during any other interactions with us. When you register to utilize the Services, you will create a user profile. We will only request SPDI that is necessary for lawful purposes related to our Services. The current data fields that may be requested include: Name, Email, Mobile number, Password, Gender, Age, professional details, mental health-related information, language spoken and sexual orientation.

Information we collect as you access and use our services:

1. a) Besides any Protected Information or other details that you voluntarily provide to us, we and our Third-Party Service Providers (TPSP) may employ various technologies that automatically (or passively) gather certain information whenever you visit or engage with the Services (referred to as “Usage Information”). This Usage Information may encompass the browser you are using, the URL that directed you to our Services, all sections within our Services that you explore and the time of day, among other data.

Information provided by third parties regarding you: Occasionally, we may enhance the information we gather about you through our website, Mobile Application or Services by incorporating external records from third parties.

Information gathered by mobile applications

1. a) Our Services are also accessible via the Mobile Application. We may collect and utilize technical data and related information, which includes, but is not limited to, technical details about your device, system and application software and peripherals. This data is collected periodically to assist in delivering software updates, product support and other services (if any) related to the Mobile Application.
2. b) When you utilize any of our Mobile Applications, the Mobile Application may automatically gather and store some or all of the following information from your mobile device (referred to as “Mobile Device Information”), in addition to the Device Information, including but not limited to:

• Your preferred language and country site (if applicable)

• Your geolocation

• Data from SMS/text messages upon receiving Device permissions for the purposes of

(i) issuing and receiving one-time passwords along with other device verification and

(ii) automatically populating verification details during financial transactions, whether conducted through us or a third-party service provider, in compliance with applicable law. We do not disclose or transfer SMS/text message data to any third party except as outlined in this Privacy Policy.

USE OF THE COLLECTED INFORMATION

Our primary objective in gathering your information is to enhance your experience while utilizing the Services. We utilize your Sensitive Personal Data Information (SDPI) to connect you with the counsellor who is most appropriate for your requirements.

Your mental health-related information is shared with the counsellor only with your consent, enabling the counsellor to effectively address your needs.

We employ your email address and mobile number to send you reminders regarding upcoming sessions and other account-related information. Additionally, we may use this information for marketing and promotional activities.

Your Internet Protocol (IP) address is utilized to assist in diagnosing issues with our computer server and to manage our website(s). While your IP address helps in identifying you, it does not contain any personal information about you.

We will occasionally send you strictly service-related announcements when it is deemed necessary. For example, if our Services are temporarily suspended for maintenance, we may notify you via email.

All information (and copies thereof) collected by Felicity, including but not limited to Sensitive Personal Data Information (SPDI), usage information and other data related to your access and use of the services provided by Felicity, may be retained by Felicity for as long as necessary. This includes, but is not limited to, purposes such as compliance with statutory or legal obligations, tax regulations, potential evidentiary needs and other reasonable purposes such as implementing, administering and managing your access and use of our services or resolving any disputes.

To guarantee a smooth experience on the Website for you and to maximize your benefit and comfort, we utilize or may utilize data gathered through cookies, log files, device identifiers, location data, and clear gifs information to: (a) retain information so that you do not need to re-enter it during your visit or on your next visit to the site; (b) deliver customized, personalized content and information, including advertisements; (c) provide and assess the effectiveness of our Services; (d) track aggregate metrics such as the total number of visitors, traffic, usage and demographic patterns on our website and our Services; (e) diagnose or resolve technological issues; and (f) otherwise plan for and enhance our service.

We may utilize the information collected from you for targeted advertising. This entails using information gathered from your web or mobile browsing behavior, such as the pages you have visited or the searches you have conducted. This information is subsequently employed to determine which advertisements should be shown to you on websites other than our own. The information collected is solely associated with an anonymous cookie ID (an alphanumeric number); it does not encompass any details that could be traced back to you, such as your name, address, or credit card number.

We employ specific third-party analytics tools to assist us in measuring traffic and usage trends for the Services. These tools gather information that is neither personal nor sensitive in nature, sent by your device or our Services, including the web pages you visit, add-ons, and other data that aids us in enhancing the Services. We collect and utilize this analytics information alongside analytics information from other Users in the form of anonymized logs, ensuring that it cannot reasonably be used to identify any specific individual User.

CONFIDENTIALITY

Any information you provide during a personal consultation, referred to as “Confidential Information,” will not be classified as Personal Information and will not be collected or utilized in the same way as Personal Information as previously described.

Your confidential information may only be collected and disclosed by Felicity in the form of anonymized call or chat transcripts to its employees, agents, or any third-party contractors, including counselors; either verbally or in writing; except in the following situations where it may be used alongside your personal identity:

1. a) If we determine that there is a significant, real, or imminent threat or risk to your health, safety, or life, or to the health, safety, or life of any other individual or the public.

1. b) If varuna joshi is mandated by law to disclose such Confidential Information to any authority; and

1. c) If you have submitted a claim for health care insurance and such Confidential Information is required by the insurer.

SHARING OF THE COLLECTED INFORMATION

It is important to note that only Personal Information or content that you willingly disclose for posting on the Website, or on any social media account managed by Varuna Joshi, becomes publicly accessible. No other information you provide will be made public. Once you have shared such information or made it public, it may be re-shared by others, re-posted by Varuna Joshi, or utilized by Varuna Joshi for analysis, research, or studies.

varuna joshi will not typically disclose a User’s sensitive Personal Information without their prior consent. You consent to varuna joshi sharing a User’s sensitive Personal Information with any third party without obtaining the User’s prior consent in the following specific situations:

1. a) When it is requested or mandated by law, or by any court or governmental agency or authority to disclose, for the purpose of identity verification, or for the prevention, detection, and investigation of cyber incidents, or for the prosecution and punishment of offenses. Such disclosures are made in good faith, with the belief that they are reasonably necessary for enforcing the Terms of Use, this Privacy Policy, or for complying with applicable laws and regulations.
2. b) Varuna Joshi also ensures that the recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

THIRD PARTY CONTENT AND LINKS TO THIRD PARTY SERVICES

The Services may include content provided by third parties, and these third parties may gather website usage data and your Device Identifier when web pages from any online or mobile Services are displayed in your browser. Furthermore, while using the Services, you might be redirected to other sites or applications that are managed and controlled by third parties beyond our control. We do not assume responsibility for the privacy practices of these third parties. For instance, if you click on a banner advertisement, it may redirect you from one of our websites to a different site. These external websites may send their own cookies to you, independently gather data, or request Protected Information, and they may or may not have their own privacy policies published. We advise you to be aware when you exit our Services and to review the privacy statements of all third-party websites or applications before providing any SPDI to them.

SOCIAL MEDIA FEATURES AND WIDGETS

Our online and mobile Services may feature social media functionalities, such as the Facebook Like button, and widgets like a “Share This” button, or interactive mini-programs that operate on our online and mobile Services. These features may collect your IP address, photograph, and the specific page you are visiting on our online or mobile Services, and may set a cookie to ensure the feature operates correctly. Social media features and widgets are either hosted by a third party or directly on our online Services. Your interactions with these features and widgets are subject to the privacy policy of the company that provides them.

SECURITY

The Protected Information and Usage Information we gather is securely stored in our databases, and we implement standard, industry-wide, commercially reasonable security measures such as encryption, firewalls, and SSL (Secure Socket Layers) to safeguard your information.

Nevertheless, despite the effectiveness of encryption technology, no security system can be deemed completely impenetrable. We cannot assure that such information will never be accessed, utilized, or disclosed in a manner that contradicts this policy. We explicitly deny any representation or warranty, whether express or implied, regarding the assurance, guarantee, or any definitive promise of security concerning your Information.

The User bears the sole responsibility for maintaining the confidentiality of their password and User identification. The User shall be entirely accountable for all activities and transmissions conducted through their User identification. Varuna Joshi accepts no responsibility or liability for any improper use of information related to the usage of credit cards and/or debit cards by the User, whether online or offline.

If you are situated outside India and opt to provide information to us from that location, Varuna Joshi will transfer and retain your information in India. Your submission of information signifies your consent to this transfer.

CHANGE OF INFORMATION AND CANCELLATION OF ACCOUNT

You are responsible for ensuring the accuracy of the information you provide to us, such as your contact details submitted during account registration. If your Sensitive Personal Data Information (SPDI) changes, or if you no longer wish to utilize our Services, you may correct, delete inaccuracies, or amend information by making the necessary changes on our user profile page or by reaching out to us via the email address listed on our website or Mobile Application. We will make reasonable efforts to implement requested changes in our active databases as soon as practicable.

Additionally, you may cancel or modify the communications you have chosen to receive from the Services by following the instructions included in an email or by logging into your user account and adjusting your communication preferences.

If we encounter difficulties in granting you access to our Services due to the insufficiency or inaccuracy of the information you have previously provided to us, we may, at our sole discretion, terminate your access to the Services by sending you a written notice to this effect at your registered email address.

Should you wish to cancel your account or request that we cease using your information to provide you with services, please contact us using the contact details available on our website. Even after your account has been terminated, we will retain your Sensitive Personal Data and Usage Information as necessary to fulfill our legal and regulatory obligations, resolve disputes, complete any activities related to the cancellation of an account, investigate or prevent fraud and other inappropriate activities, enforce our agreements, and for other business purposes. After a certain period, your data may be anonymized and aggregated, and may then be retained by us for as long as necessary to effectively provide our Services; however, our use of the anonymized data will be strictly for analytical purposes.

Right to delete personal data: You have the right to request the deletion of your personal data, subject to specific exceptions. Upon receiving your request via email at Varuna Joshi@gmail.com and confirming your request, we will proceed to delete (and instruct our service providers to delete) your personal information from our records, unless an exception applies.

Varuna joshi reserves the right to modify or amend this Privacy Policy periodically to incorporate necessary future changes. Varuna joshi’s use of User Data will be in accordance with the provisions of the relevant privacy policy under which the information was collected, irrespective of any new or conflicting provisions in an updated Privacy Policy.